{"id":2935,"date":"2021-04-12T16:14:05","date_gmt":"2021-04-12T14:14:05","guid":{"rendered":"https:\/\/dev.5istelecom.fr\/?page_id=2935"},"modified":"2021-12-31T09:53:36","modified_gmt":"2021-12-31T08:53:36","slug":"logiciel-centre-dappels","status":"publish","type":"page","link":"https:\/\/dev.5istelecom.fr\/index.php\/logiciel-centre-dappels\/","title":{"rendered":"Logiciel centre d’appels"},"content":{"rendered":"\t\t
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Logiciel centre d'appels : <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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gain de productivit\u00e9 et d'efficacit\u00e9<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Profitez d'une solution simplifi\u00e9e<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gr\u00e2ce \u00e0 une installation simple et rapide, configurez votre centre d’appels en quelques clics.\u00a0<\/p>

Augmentez l’efficacit\u00e9 de vos \u00e9quipes en distribuant vos appels, g\u00e9rez vos files d’attente et fluidifiez votre charge de travail.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Travaillez facilement en \u00e9quipe<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Am\u00e9liorez la performance de vos \u00e9quipes gr\u00e2ce \u00e0 l’assignation des appels et au journal d’appels partag\u00e9s.\u00a0<\/p>

Profitez \u00e9galement du SVI afin de transf\u00e9rer chaque appel au bon destinataire.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mesurez votre efficacit\u00e9 <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Suivez les performances de votre centre d’appels gr\u00e2ce au flux d’activit\u00e9 en temps r\u00e9el.\u00a0<\/p>

Profitez de statistiques telles que la dur\u00e9e moyenne d’un appel, les appels manqu\u00e9s, la dur\u00e9e d’attente ou encore la dur\u00e9e de traitement des appels.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLES Fonctionnalit\u00e9s cl\u00e9s<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Indication de la pr\u00e9sence de vos collaborateurs.<\/p>

Click-to-call, pour appeler un correspondant depuis un e-mail.<\/p>

Gestion facilit\u00e9e des transferts d\u2019appel ou de la mise en attente.<\/p>

Centralisation des appels, des contacts et du journal d\u2019appel sur tablette et smartphone.<\/p>

Audioconf\u00e9rence.<\/p>

Vid\u00e9o-conf\u00e9rence.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Logiciel centre d’appels : gain de productivit\u00e9 et d’efficacit\u00e9 Profitez d’une solution simplifi\u00e9e Gr\u00e2ce \u00e0 une installation simple et rapide, configurez votre centre d’appels en quelques clics.\u00a0 Augmentez l’efficacit\u00e9 de vos \u00e9quipes en distribuant vos appels, g\u00e9rez vos files d’attente et fluidifiez votre charge de travail. Travaillez facilement en \u00e9quipe Am\u00e9liorez la performance de vos […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"\nLogiciel centre d'appels - 5IS<\/title>\n<link rel=\"canonical\" href=\"https:\/\/dev.5istelecom.fr\/index.php\/logiciel-centre-dappels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Logiciel centre d'appels - 5IS\" \/>\n<meta property=\"og:description\" content=\"Logiciel centre d’appels : gain de productivit\u00e9 et d’efficacit\u00e9 Profitez d’une solution simplifi\u00e9e Gr\u00e2ce \u00e0 une installation simple et rapide, configurez votre centre d’appels en quelques clics.\u00a0 Augmentez l’efficacit\u00e9 de vos \u00e9quipes en distribuant vos appels, g\u00e9rez vos files d’attente et fluidifiez votre charge de travail. 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